The Information and Privacy Commissioner NSW has developed a fact sheet to provide guidance about the definition of record, in particular digital records under the GIPA Act and what it means for agencies. The fact sheet also outlines the importance of agencies maintaining good digital recordkeeping practices to ensure it is able to comply with its legislative obligations.
IAM2020 was launched by Director-General of the National Archives of Australia, David Fricker with an engaging panel discussion with Information Commission NSW – Elizabeth Tydd, digital media expert on the role of information and impact of misinformation Dr Timothy Graham, and Kathryn Dan, Blue Shield Australia. The critical roles of data, access to information and the challenges of misinformation were highlighted in the current COVID-19 pandemic as well as the recent Australian bushfires.
To celebrate Information Awareness Month (IAM2020) and Privacy Awareness Week (PAW2020), we kicked off with an online panel discussion on the myriad of Information Governance issues arising from the COVID-19 pandemic.
The importance of connectivity and of access to trusted information, the role of fit for purposes systems to capture records during a crisis and accountability for decisions made during the pandemic period were all highlighted. Discussion around the COVIDSafeApp emphasised that privacy by design and governance of data are key for user trust. A key focus of the discussion were increased information security and cybersecurity risks with the move to working from home. These include the risks of data leakage, data breach, shadow IT and cyber-crimes. In summary, the discussion emphasised that the myriad of information, records, privacy and data challenges arising from COVID-19 require robust information governance structures to meet changed work environments with updated policies, processes and training.
Sonya Sherman on public records, information access and information governance
- Connectivity: Access to trusted information is critical, today.
- Sustainability: Today’s solutions also have to support the business of tomorrow.
- Accountability: Decisions and actions will be scrutinised. Inform response ‘next time’.
Sonya noted that the COVID crisis has in some ways been a “burning platform” for digital transformation. Previous barriers to change have been pushed aside, but there is a risk that information strategy and governance are being overlooked in the rush. She believes it is possible to transform quickly and securely with the right tools, policies and practices.
Organisations today are focused on connectivity, providing access to equipment so their staff can carry on business as usual. But Sonya pointed out that access to information is just as important as access to technology. Information is what underpins important decisions and actions in crisis response – so the information has to come from reliable, well-managed sources.
These changes have marked a major shift in the way we work and Sonya predicted we will likely never go back to the old ways of working. The systems and processes we put in place today will be in use for the future. So we have to ensure they are sustainable and help us apply good governance across a remote workforce and a distributed information ecosystem.
Sonya’s final observation was that we also have to prepare to be accountable. She noted the inquiries have already begun into the recent bushfires and the Ruby Princess cruise ship. All the decisions and actions being taken during this time are likely to be subject to scrutiny in the months ahead, so good records and the ability to respond to requests for information, will be critical.
Just as we are now relying on records of how the SARS and Ebola epidemics were managed and the research into vaccines at that time, the records of our actions today will help us respond more effectively when the next deadly virus evolves. But Sonya emphasised this will only be possible if the data and information are well-managed today.
Christopher Colwell on records management challenges
Chris started out by observing that for many organisations the current environment and remote working had highlighted the importance of documents and records to the efficient running of business. Records in their various forms are not just evidence of past actions but they are in effect the “lifeblood” of most organisations.
Following on from Sonya’s observations Chris noted that there were two major challenges facing organisations at this time. The first is having fit for purpose systems to capture the appropriate records of business during a crisis incident such as this one. The second challenge at present is being able to access all relevant systems and records remotely. This will be especially challenging if some of those records were in hardcopy form rather than digital.
Chris pointed out that the ability to capture records into organisational systems and then preserve them for their correct periods of time is especially important not only for accountability, transparency and business efficiency, but also for the greater public good as well. Records of what steps were taken and by whom and when will be especially important for learning from the current pandemic as a society.
He noted that records and information management professionals are particularly well placed to assist organisations to make judgements about what kinds of records they should be focussing on to ensure that the corporate and societal record of this time is preserved. That is one of the key skill sets that they can bring to bear at this time. Chris also noted that when things return to some semblance of normal it may also be important to conduct some kind of reconciliation exercise to ensure all the right records are captured. This will be especially important where manual workarounds and personal devices may have been used at particular points when corporate systems failed or had been off-line for a period of time.
These points were further highlighted and reinforced during the webinar chat as participants drew everyone’s attention to the declaration made by UNESCO through its Memory of the World program calling on member states to turn the “threat of COVID-19 into an opportunity for greater support to documentary heritage”. On the day of the webinar six leading information management associations including ARMA International and the International Council for Archives also issued a further statement and advice highlighting that “the duty to document does not cease in a crisis, it becomes essential”.
Dr Peter Chapman on cybersecurity & remote working
Peter noted that massive social upheaval combined with equally large changes to our standard business processes has created a perfect storm scenario for cyber-crime and data breaches – both deliberate and accidental. However, for agile organisations this unique event can be used as an opportunity to improve their cyber resilience.
With most of our business process workforce currently working from home, Peter highlighted that we are effectively flipping the concept of “BYO device” on its head. Larger, well-resourced organisations will likely have already had some IT security infrastructure in place to assist with this change; secured laptops running locked down standard operating environments, VPNs for connection through home wifi and multi-factor authentication requirements for critical systems. While smaller and less well-resourced organisations may not have had these systems in place and will struggle to implement them in the current environment, leaving them at significant risk of serious IT security incidents.
It logically follows that the work from home arrangements we have had over the last couple of months have substantially increased the risks of organisational data and records spreading into the “shadow IT” environment, such as personal computers and USB devices, cloud storage accounts and the like.
Peter stressed that while storing sensitive internal or client data on personal devices should clearly be ruled out in any appropriately worded Acceptable Use of Technology policy, organisations have to meet their employees half-way in this endeavour by providing secure, functional and easy-to-use devices and applications to conduct their work. Insisting employees utilise clunky, inefficient or otherwise broken “approved” technology is just asking for trouble.
As has been reported widely in the press, organised cyber-criminals and other groups are very effectively utilising the COVID-19 pandemic to supercharge their activities – with the possible exception of the call-centre scams, quips Peter, who are also apparently struggling with the whole work from home thing as well.
He reminded all participants that cybercriminals generally exploit one or more of our negative attributes when they use social engineering to trick us into clicking on something we shouldn’t – whether it is greed, fear or ignorance – and the current environment has plenty of those things going around, so it unsurprising we have seen so much phishing activity of late.
Cybercriminals can deploy authentic looking websites, applications, emails and SMS broadcasts, even quicker than the official channels – scam emails and SMS messages about accessing government payments were in the wild within a day of policy announcements – which should be the biggest tip off as the government would never move that quickly.
Peter highlighted that while many of these attacks are aimed at private individuals, they are equally effective at compromising the personal devices of employees that are trying to work from home with insufficient technology resources.
Apart from deploying ransom-ware and other malicious software, once access has been obtained an attacker may just quietly monitor an employee’s emails, waiting for an opportune moment to launch a high value “man in the middle attack” or just siphoning off sensitive data.
It’s easy to get caught up and overwhelmed in the doom and gloom of IT security risks, especially when they are exacerbated by the rapid changes we have seen in the last few months. However, Peter spotlighted that many organisations and many employees have demonstrated a lot more flexibility and capacity to change than would have been guessed at pre-COVID. He’s hopeful that organisations can use this experience as a platform for implementing improved security of their data, bringing employees along for the journey by clearly showing the need for things like anti-phishing programs and restrictions on the use of non-vetted applications and devices in the light of the increased cybercrime activity while we have been battling COVID.
If you would like to listen to the full discussion you can access a recording of the session here.
The theme of Building Trust was the focus of the FOI in WA conference recently. Trust was explored in two ways. Firstly, considering how Freedom of Information (FOI) can build public trust in government; and secondly, advice and inspiration to help practitioners trust themselves and the FOI process to meet the objects of the FOI Act (WA):
to enable the public to participate more effectively in governing the State’ and to make the persons and bodies that are responsible for State and local government more accountable to the public.
Emeritus Professor Geoff Gallop AC gave the keynote presentation. He discussed the role of openness as a foundation for democracy. This is based on the view that information held by government is a public resource which should be used for public benefit; and that the community has a right to be informed about government operations.
FOI and information governance
FOI is focused on making government information accessible to the public and access is at the heart of information governance.
Information governance in the FOI context involves balancing the rights of different stakeholders and protecting their interests in relation to certain information – and then enabling or preventing access, accordingly.
Much of the conference conversation focused on the challenge of balancing transparency and openness with requirements for privacy, data protection and security. The challenges are both practical, emphasising the need for strong information governance; and personal, requiring an organisational culture that embraces information rights.
Challenging regulatory landscape
The role and impact of information is growing, in all aspects of life, work and society. People are demanding greater transparency, accountability and participation in decision making – not only from government but from organisations as diverse as financial institutions, extractive industries, the media and NGOs. We see emerging and changing views of data ownership and information rights in an evolving regulatory landscape.
Catherine Fletcher, WA Information Commissioner, considered a variety of statistics on information access and trends across Australian jurisdictions. She described ‘first generation’ FOI laws which rely on requests to ‘pull’ information out of an organisation’s systems.
Catherine contrasted this with ‘second generation’ FOI laws that emphasise proactive disclosure to ‘push’ information into the public domain. She highlighted an apparent correlation in the data, suggesting that ‘push’ laws can reduce the number of requests that have to be processed, encouraging requests that are more complex and require greater consideration prior to release.
For staff in agencies, trying to navigate a growing and increasingly fragmented regulatory landscape, fear of making a mistake can lead to risk-averse (information-withholding) behaviours.
This challenge was well illustrated in the presentation by Patrick Ky from State Solicitor’s Office, who spoke about balancing rights and managing conflicts. He noted there are many different types of privacy, not only information privacy. These different types are converging with the evolution of technology and as such, privacy is becoming increasingly important.
Rather than being opposing forces, Patrick described the common purpose of both privacy and FOI to ‘render transparent the activities of the State, but render non-transparent the activities of individuals.’ Privacy facilitates free speech and freedom of association, so the two concepts are intertwined and there is a strong public interest in protecting privacy.
The human factors: culture and practice
The Victorian Deputy Commissioner for Public Access, Joanne Kummrow, reflected: Information rights are human rights, and empathy is essential in making decisions about information access.
In the digital environment, our trust in people, organisation and systems enables things to run; and transactions to take place. Openness is essential for effective government and successful business, but it’s not yet business as usual.
Throughout the day, conference participants had the opportunity to respond to a number of survey questions. Some of the interesting responses were:
- 83% of respondents consider it part of their role to promote the proactive release of information
- 83% felt the most effective way to improve access to information is by changing organisation culture and practice
- 44% “somewhat agree” that their organisation has a pro-disclosure culture; 27% agree or strongly agree; and 29% disagree or strongly disagree.
In a panel discussion, Ian Cowie spoke about the role of leadership and his responsibility as CEO of the City of Gosnells to create a culture where people feel empowered and confident to release information.
I presented a session about my Open By Design research, which looks at how information governance and automation can change the way people think and feel about openness. Making openness safer and easier can drive culture change and move organisations beyond the ‘push’ or ‘pull’ of information, towards the exchange of knowledge.
Damian Shepherd, Director State Records WA, argued that the value of information is lost if it is not accessible and cannot be used. He highlighted the role of information in reconciling with the past or planning for the future.
Damian emphasised the importance of recordkeeping to ensure information is easily accessible for FOI, remains accessible for the long term, and the need for an interdisciplinary approach. He noted the massive investment in digital transformation initiatives across every jurisdiction and suggested this is the perfect opportunity to reform information policy and practice.
You can read more about the conference and access the session presentations here.
Sonya Sherman, Industry Solutions Director (Public Sector) and InfoGovANZ Advisory Board member
RIMPA Live 2019 was held at the Marvel Stadium in Melbourne, marking 50 years of RIMPA and its 35th Annual Conference. It was a conference filled with a keynotes, plenary sessions and roundtables over the three days of the conference. There were several keynotes including CTO and entrepreneur Gus Balbontin, Richard Foy, New Zealand’s Chief Archivist, information thought-leader Randy Kuhn Esq from the US and Kevin Sheedy AO, AFL Legend.
The first fifty years of RIMPA
The conference kicked off with David Moldrich Life FRIM outlining the history of the Australian recordkeeping profession and some of the key moments in the professions’ history such as the establishment of the Records Management Association of Australia (RMAA now RIMPA) and the development and implementation computer-aided records management systems and their successors the Electronic Document and Records Management System or EDRMS.
David highlighted the contribution of the Australian recordkeeping profession to the state of recordkeeping around the world mainly via the development of the first standard on records management AS4390, which later became the foundation for ISO15489, and through the development of the Records Continuum model. These standards and models influenced the role of best practice records management across the globe, including in countries like France where new vocabulary was added to the language as previously there was no word in French for ‘record’ only ‘archive’.
While the Australian recordkeeping profession were still world leaders in this field, David noted that countries like Canada, Germany, the Netherlands and France have now moved ahead of us and we have some catching up to do in the 21st century to continue maintain our world leadership in this field.
Former CTO of Lonely Planet and Entrepreneur in Residence and Executive Director of VU Innovations at Victoria University, Gus Balbontin, gave an entertaining and lively presentation with the key theme of adaptability at its core. He highlighted that it was people that needed to be adaptable, as the culture of businesses are the sum of the people in them. He highlighted that in the same way as businesses, if the recordkeeping profession are the sum of its practitioners, we need to be adaptable going forward to drive innovation and change for the profession and the businesses that communities and constituencies we serve.
One of the most interesting points that he made was that he always asked vendors for an ex-implementation plan as part of implementing a product. Technology is changing rapidly and it will inevitably be replaced at some point and in a fast paced business environment you need to do that quickly. He also cautioned about setting this in concrete and becoming slaves to the system once you have worked out the ideal process that is proven to work. These still need to be able to adapt and change but retain the good elements that they contained over new technologies or contexts.
He concluded with a number of key points – my favourite of which was, ‘the moral of the story of the story of the tortoise and the hare is not slow and steady wins the race – it is don’t get arrogant and slack off.’
Power of records and physical documents
The power and importance of records was and the recordkeeping professional’s role in being a curator of trusted digital content in this digital age were the two key themes that emerged from a panel discussion moderated by Chris Foley with NZ Chief Archivist Richard Foy and Justine Heazlewood, Director & Keeper of Public Records in Victoria.
In this world of algorithms and consumer expectations about having content surfaced to them, both Richard and Justine highlighted the role for records managers and archivists in being curators of trustworthy content in this post-truth era. While they noted that all truth is subjective, including the truth in the historical and current records we keep and preserve, Richard and Justine expressed a view that there was a role to play for the recordkeeping professions in promoting better informed/evidence based decision making and promoting a culture of questioning where there is no evidence for a particular view. In their view promoting that kind of culture leads to a better informed citizenry overall and that can only be a good thing.
Justine and Richard also emphasised that although the future is digital, the power of physical documents will remain. This is most evident with key foundation documents, such as, the NZ Declaration of Independence and the Treaty of Waitangi as well as more mundane documents written by your own ancestors. Justine recounted how she had literally seen researchers in the reading room moved to tears by simply holding something written by their ancestor. Richard noted that while these documents like the Treaty of Waitangi help us construct a view of the past, they also help bring the past and the present together and help build the future.
NZ Chief Archivist – recordkeepers are the Night’s Watch
Richard Foy provided a timely reflection of the role and importance of records, access to information and government accountability in the current context about information in the public arena and current discussion around misinformation, truth and trust in government and public institutions.
Richard provided an entertaining analysis of the importance of the accountability roles in government using Games of Thrones. The role of the Chief Archivist took on a whole new GoT dimension in his explanation of the role of Chief Archivist as ‘standing astride information’ and balancing the two key domains of the Government realm being government information and government accountability. He noted that key to this was enabling access to government information as seen below.
He also highlighted that role of the conscience of Government via the accountability officers which in New Zealand are – the Chief Archivist, Privacy Commissioner, Chief Ombudsman, Auditor-General and Chief Censor. He also likened the role of archivists, recordkeeping professionals and information management professionals to the Night’s Watch as shown in the photo below.
Kevin Sheedy AO – AFL Legend
Kevin Sheedy’s key note on leadership was of particular interest as his career development started as a football playing plumber, but after his stellar and record breaking career (winning 3 premierships) and coaching career (winning 4 premierships), he went on to write 10 books between the ages of 50-60. Although he didn’t see himself being a writer he cautioned that you should ‘never restrict yourself on what you can do – you only have one life’. Some of his tips included: make time to think and be creative – he recounted how he came up with the ideas of the ANZAC Day, County and Dreamtime in the G matches.
Kevin also spoke about the role of leading when persevering against those that are negative and ‘listening with your eyes’. He recounted examples of those that were unsupportive of his goal to increase indigenous players to take up AFL and increase the number of professional indigenous players. His commitment and energy to continual learning as an important part of ‘accumulating knowledge’ as a leader is evident in the life he has led, and also when he said in passing he always takes copious notes when he attends conferences!
Leading Information Governance was presented by Susan Bennett and Christopher Colwell. The presentation explained the concept of Information Governance as a super discipline and unifying framework to maximise the value of data and information held throughout an organisation while minimising the risks and costs. The IG umbrella encompasses Cybersecurity & Infosecurity; Information Lifecycle Management; Data Analytics & Infonomics; Privacy; Risk & Compliance; Legal & eDiscovery; Data Governance; Content Services; Records and Information Management; and Archiving & Long Term Digital Preservation. The recent InfoGovANZ 2019 survey results were discussed – you can see our full report here.
Chris spoke about the National Archives requirements for an Information Governance framework as part of Digital 2020 and the role of the CIGO. Susan used the film Hidden Figures to highlight IG leadership lessons in times of organisational urgency, rapid technological changes and disruption as inspiration for those in areas of Information Governance including: upgrading both your skills and the skills of your team; working across organisational silos collaboratively; taking risks and stepping up to take on new roles and help solve organisational problems with new innovative solutions and best practice; and building the skills of your team to deliver value. The IG leadership capabilities include the ability to:
– Think strategically, plan, implement and successfully execute
– Align processes, systems and people with overall organisational strategic objectives
– Innovate, collaborate and embrace change
– Effectively manage stakeholders and engagement
– Promote project objectives, best practice solutions including process, technology and importantly people.
Gala Dinner and Tom Lovett
One of the highlights of RIMPA 2019 was the Gala Dinner attended by 368 people. Many worthy recipients were recognised for their outstanding contribution. The highlight of the evening was hearing from the inaugural Hall of Fame recipient, Mr Tom Lovett who 50 years ago, at the age of 30, founded the Records Management Association of Australia (RMAA) which is now RIMPA. As Tom recounted, he decided to establish RMAA because he saw a need to for a professional association to provide support and training for Records and Information Managers. However, when he started RMAA he never thought it would lead to the ‘sea of faces’ before him at the Gala Dinner. Tom recalled that as he went around to organisations and universities explaining there was a need for the tertiary courses that exist today there were many ‘scoffers’. The advice he imparted was, ‘to find a need and fill it – you will never be short of work’. He also said, ‘to bring your creative and innovative ideas’ to solve those needs. Similar to the great Kevin Sheedy, Tom said, ‘there will always be scoffers – they are a dime a dozen – but ignore them’. It was wonderful evening, celebrating the contributions of more senior professionals many of whom have over 30 years’ experience as well as some of the younger members for their outstanding contributions.
Congratulations to Anne Cornish, General Manager and her team for all the hard work and effort in making RIMPA Live 2019 such a success. Information Governance ANZ was delighted to participate and we look forward to the 51st RIMPA conference in 2020, which will take place in Canberra.
Susan Bennett, Executive Director, InfoGovANZ
Chris Colwell, RIMPA Fellow and Life Member and InfoGovANZ Advisory Board member
Information Governance is by its very nature interdisciplinary. Of course it needs leaders, but great information governance leaders are those that enable a multi-disciplinary team approach to thrive. This is best done by allowing the distinct approaches to information brought by members of the team to exist in both cooperation and creative dissent. The organisational context and information culture determines exactly which skills are brought into the collective mix of information governance, but typically it includes compliance, risk, privacy, risk, security, recordkeeping, data management and analytics (and more in the American context, e-discovery). Each of these focus areas bring specific approaches to their patch of information governance – the trick is to get each to play to their strengths without drowning out or diminishing the important roles of others. Playing nicely across information disciplines is not a given, and fostering that capability is the skill of the information governance leader.
So what exactly does the recordkeeping discipline bring to the mix? The overwhelming focus is to ensure that authoritative traces of activity exist in order to document, defend and enable efficient business. Throw aside any preconceptions you may have of this discipline: in particular any misapprehensions that the focus is on paper, storage or cleaning up accumulated digital or paper remnants. The reality is that today’s recordkeeping professional is focussed on enterprise wide framework issues including mechanisms to manage authoritative information effectively with all existing and planned systems. The importance of inter-disciplinary working is drilled into the professional approaches, and today’s recordkeeping professional should be well versed in identifying and working with the specific professional concerns of cognate disciplines.
An emerging framework for understanding organisational recordkeeping is that of recordkeeping informatics, which stresses the need for agility, interdisciplinary focus and the need to adapt practices and requirements in ever-changing technological environments. Focussing approaches on two solid foundation blocks – continuum thinking and metadata, recordkeeping informatics uses three facets of analysis – organisational information culture, business analysis and access.
Continuum thinking is, in part, a sensibility and an orientation to information managed for specific evidential purposes. It brings an understanding that in order to keep, often fleeting, digital communications, a robust understanding of complex and often competing demands must be met. If the information is to provide the authoritative resource organisations require, it must be proactively designed as fit for purpose – whether it needs to last a nanosecond or a millennium. But information, particularly digital information, can be paradoxically fragile. If the preconditions are not consciously architected to enable contextual management of information over time, then the information will lose its authoritative nature very quickly, possibly only surviving as useful resources for the memory-span of an individual connected with its creation or management. Continuum thinking stresses connections with the future but also with the past, positioned in situated analysis of the organisation within its ever changing social environment, where multiple perspectives need to be identified and consciously incorporated into organisational approaches.
No information discipline can operate in today’s digital world without a solid appreciation and understanding of the role of metadata in the design and continuing implementation of management strategies. For recordkeeping, the metadata is not a post hoc add on, but a fundamental component of any digital recordkeeping approach. It is part of the record, which, while it may be stored separately is none-the-less an inherent component of the record, as important as, and arguably more important than, the content and its physical manifestation. Recordkeeping professionals deal in complexity and manage in context. This involves continuously ensuring relationships are defined and managed – including components needing to be bundled together, content objects managed in cascades of drafts, versions and multiple states of formality, identified roles and responsibilities for actions that are hugely dynamic and ever changing reflecting organisational realities. These are just a few of the organisational relationships managed through ever accumulating recordkeeping metadata. This metadata is used to make assertions about the reliability and trustworthiness of the state of the information resource managed as records.
A recordkeeping professional grounds their approaches in organisational context. The importance of knowing the regulatory and compliance environment is key as it determines the requirements for records to support the organisational responsibilities. The capacity to implement recordkeeping in systematic ways is driven by the information culture that derives from the organisational culture. Some organisations are risk takers, some are more than mindful of regulatory compliance, and sometimes multiple information cultures will exist within one organisation. Diagnosing the state of the information culture will determine where a successful recordkeeping intervention is likely – through technological mechanisms, through behaviour, through policy or other tactics.
Understanding the meaning of information over time is important. To do that in ways that support not only the current business, but future requirements including those imposed by external stakeholders and users, requires the construction of records in ways that reflect the business that was going on when the authoritative information was created and used. This locks recordkeeping informatics approaches into design strategies reflecting the realities of current business processes. Of course, making records creation and capture automatic, invisible, and able to operate as a continuing organisational resource to improve business practice is a major driver here. Locking the contextual understanding to the information created in, and supporting, the business process is a core requirement. And here too, the discipline of knowing how long information should be retained for comes into the mix. Defensible disposal is now an issue facing all organisations. The ‘keep everything, storage is cheap’ and ‘we’ll derive huge, but as yet unknown, value from accumulating our data’ approaches are beginning to loose viability as costs spiral, risks of exposure and unintended disclosures grow higher with uncontrolled and unknown data swamps, and information stored but contextless and unmanaged threatens to overwhelm. Coming to a more mature approach to managed information includes embracing defensible disposal and that is a long demonstrated recordkeeping skill.
Finally no organisation can manage information resources without an access and permissions framework. Notions that this is purely a responsibility of single sign ins, or something determined by cyber security experts ignore the complex multi-system, multi-participant nature of business processes. The notion that ‘information just wants to be free’ is not an organisational reality. Protecting that which needs to be secured is not only a technological requirement from the cybersecurity community of the information governance matrix. Who has permission to do what, and for how long, who they are, responsibiltiies and delegations – all this is part and parcel of documenting and enabling business which is immediately reflected in the information created to document that business.
Look again, with fresh eyes at the role of recordkeeping within information governance. Recordkeeping is a fundamental approach to architecting information management approaches within a governed information framework. It is not stand alone, nor are today’s recordkeeping approaches for information governance post hoc, retro-fitted or simply defensive. Rather it is a dynamic, participatory, tailored approach to effective management of authoritative information for today’s business environment, tailored to re-use, business efficiency and grounded in robust interdisciplinary collaboration.
Principal Consultant and Owner at Recordkeeping Innovation Pty Ltd